Detect the visit
A completed patient encounter from an enrolled provider becomes eligible for outreach.
Your reputation program, actually managed.
✓ Automated post-visit patient outreach
✓ Private complaint routing & resolution workflow
✓ Managed public review responses
✓ Reputation workflow monitoring
✓ Multiple practice locations included
✓ No client dashboard to manage
✓ Human-managed service with quarterly reviews
1 priceTechnology + management together
Per providerPay for participating clinical activity
Multi-locationProviders can practice across offices
QuarterlyPerformance + workflow health reviews
How it works
From completed visit to meaningful feedback.
FeedbackMD keeps the process simple for your team and natural for your patients.
Send the request
The patient receives an automated SMS linking to a feedback and review page.
Offer clear options
Patients can contact the Resolution Center or continue to your public review destinations.
Keep leaders informed
Private concerns are routed to the appropriate practice contacts for follow-up and accountability.
Manage the reputation
We handle review responses, reporting, workflow monitoring and ongoing account oversight.
Patient experience
Healthcare reputation starts with a better patient moment.
Warm clinical environments, timely follow-up and a clear review path make feedback feel natural instead of forced.
Fully managed
No forgotten passwords. No unused dashboard.
Your staff should not have to become reputation software operators. FeedbackMD is delivered as a managed service, so the technology and the human oversight stay together.
✓Managed public review responsesKeep responses timely, professional and consistent.
✓Complaint escalation oversightRoute concerns to the right practice leaders and maintain accountability.
✓Quarterly reputation reviewsReview results, provider census, locations, contacts and workflow health.
✓Proactive monitoringSpot broken automations, stale contacts or abnormal activity before value quietly disappears.
Quarterly Snapshot
Q3Example reporting view
Review requests4,218
↑ workflow active
New public reviews612
↑ consistent growth
Private concerns47
routed to leadership
Review response rate100%
managed coverage
Built around real practice operations
The service stays useful because somebody is paying attention.
Provider-based automation
Only enrolled providers trigger outreach. Add an MD, DO, PA, NP or APRN to the program when you want their completed encounters included.
Multiple locations included
A provider can practice across multiple affiliated offices without creating another monthly location fee.
Quarterly contact audits
Leadership changes. Practice managers move on. We review escalation recipients and account contacts before stale information breaks the workflow.
Workflow health monitoring
If expected completed encounters suddenly stop flowing, that is an operational problem—not something your practice should discover months later.
Managed response quality
Your reputation program remains a service, not a forgotten software subscription. Human oversight keeps public-facing communication consistent.
Executive-ready reporting
Performance summaries can be delivered to the people responsible for provider experience, operations, marketing and regional leadership.
Operational visibility
Real programs need real oversight.
FeedbackMD combines automation with human management so complaints, review activity and workflow health do not quietly slip through the cracks.
Patient Feedback Experience
Example landing-page decision
How would you like to continue?
Have a complaint or issue?
Contact our resolution department.
Resolution Center →Share your experience
Continue to available public review destinations.
Review Options →
Service recovery
Private concerns should reach the people who can fix them.
Patients can submit a concern anonymously or request follow-up and provide contact information. Practice leadership receives the issue through the configured resolution workflow so the right people can respond and document status.
FeedbackMD supports the communication and accountability process. Your practice remains responsible for investigating and resolving patient concerns.
Simple pricing
Pay for active providers—not office locations.
One fully managed service. No software-only tier. Volume pricing automatically improves as your participating provider count grows.
Managed Patient Reputation
$295 / month to start
For one active participating provider.
✓Automated post-visit SMS outreach
✓Multiple affiliated practice locations included
✓Custom feedback / review landing pages
✓Private complaint & resolution workflows
✓Managed public review responses
✓Reporting, monitoring & quarterly reviews
Estimate your monthly program
Choose the number of providers whose completed encounters will participate.
$295/mo
1 active provider • multiple locations included
25+ providers or unusually complex enterprise deployments are quoted individually. Final pricing and implementation scope are confirmed in your proposal.
Managed strategy
Quarterly reviews keep the program working.
Provider changes, leadership turnover and broken workflows get caught faster when someone is actively reviewing the health of the system.
FAQ
Straight answers for practice leaders.
The pricing model is intentionally tied to clinical participation, not arbitrary software seats or office count.
What counts as an active provider?
An active provider is a clinician whose completed patient encounters are included in automated reputation outreach. This can include physicians and advanced practice providers such as MDs, DOs, PAs, NPs and APRNs.
What if we enroll only some of our providers?
That is fine. Only completed encounters associated with enrolled providers participate in the workflow. Encounters for non-enrolled providers are excluded.
Do we pay more if one provider works at several locations?
Not under standard pricing. Participating providers can practice across multiple affiliated locations without adding another monthly provider fee solely because of location count.
Do we need to log into a dashboard?
No client dashboard is required for the normal managed-service experience. FeedbackMD is designed so your team can receive communication, reporting and scheduled reviews without having to operate another software platform.
Who handles patient complaints?
Your practice remains responsible for investigating and resolving patient concerns. FeedbackMD routes the submitted concern to the configured practice leadership contacts and supports the communication and accountability workflow.
Is this just review-request software?
No. Automated outreach is only one part of the service. FeedbackMD combines patient feedback routing, managed public review responses, reporting, workflow monitoring, contact maintenance and quarterly reputation reviews.
Simple for patients
A calm, familiar path from visit to follow-up.
Patients receive an sms message, choose how to continue and move through a feedback experience that feels professional, mobile-friendly and easy to trust.
Ready to talk?
See how FeedbackMD would fit your practice.
Tell us how many participating providers you have and how your practice is structured. We’ll map the reputation workflow around your organization.